Last Updated: Feb 13, 2025
Welcome to Amano Artisan Chocolate! These terms and conditions outline the rules and regulations for using our website, https://amanochocolate.com (the “Site”). By accessing this website and making a purchase, you accept and agree to be bound by these terms. If you do not agree with any of these terms, please do not use our website.
1. General Terms
1.1 This website is owned and operated by Amano Artisan Chocolate (“Company,” “we,” “our,” “us”).
1.2 By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.
1.3 We reserve the right to modify these terms at any time. Any changes will be posted on this page, and continued use of the site after modifications constitutes acceptance of the updated terms.
2. Product Orders and Payments
2.1 Pricing & Availability
- All prices are listed in USD and are subject to change without notice.
- We strive to ensure product availability, but we do not guarantee stock at all times. Bar collections may be subject to substitutions if an included item is out of stock.
2.2 Payment Methods
- We accept major credit cards, PayPal, and other payment methods as listed at checkout.
- Payments must be made in full before an order is processed.
2.3 Order Confirmation
- You will receive an email confirmation after placing an order. If you do not receive a confirmation email, please check your spam folder or contact us.
- We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud, pricing errors, or violations of our policies.
I’ve gotten some feedback from a few customers the last few weeks that they haven’t received tracking info for the order they placed. Is that something that can be fixed via the Klaviyo order flow?
3. Shipping & Delivery
3.1 Shipping Policies
- We ship domestically. Shipping costs and estimated delivery times will be displayed at checkout.
- Customers are responsible for ensuring their shipping information is correct before completing the order.
Currently do not have processes set up for international online orders
During warmer months –
We often will delay a shipment if it is determined that the weather and transit conditions are more favorable to mitigate risk of damaged product or melting. If the delay may be significant, such as a forecasted heat-surge in the receiving area, we do try to reach out to the customer (usually via call).
During the summers, we will typically delay a shipment placed after Wednesday until the start of the next work week if a package’s delivery is estimated to be delayed due to a weekend or holiday. We want packages to keep moving, rather than to sit in the carrier’s hot warehouse over the weekend or during certain holidays.
Orders during the summer ship with ice.
We try to meet estimated delivery times, but they may vary. If a customer needs a guaranteed date of delivery, they are advised to use FedEx Express. We also recommend FedEx Express for extremely warm climates, such as Arizona, SoCal, Florida, etc. Overnight orders placed after 10am MDT are not guaranteed to send out same day; though we do our best to ship quickly. In general, excluding the previously mentioned delays and warm month consideration, we aim to ship by next business day.
If you have specific dates that you’re looking for chocolates to arrive by, please add that information to the order comments and we will reach out if there are any conflicts with the request.
Amano Chocolate is not responsible for delivery delays caused by the carrier service, or events affecting the carrier’s ability to deliver. (i.e., service interruptions due to blizzards, hurricanes, strikes, a global pandemic, etc.)
3.2 Lost or Damaged Shipments
- Once an order is shipped, the risk of loss transfers to the customer.
- If your order arrives damaged, please contact us within 48 hours with photos of the damaged items for a resolution.
4. Returns & Refunds
4.1 Refunds may be issued at our discretion for:
- Orders that were incorrectly fulfilled
- Products that arrive damaged due to our error (not including damages caused by incorrect storage or handling after delivery)
4.2 If you believe you are eligible for a refund, contact us at am***@************te.com (or call) within 7 days of delivery with proof of purchase.
5. Intellectual Property Rights
5.1 All content on this website, including text, images, logos, product descriptions, and graphics, is owned by Amano Artisan Chocolate and protected by copyright laws.
5.2 You may not use, reproduce, or distribute any content from our website without express permission.
6. Website Use & Prohibited Activities
6.1 You agree to use this website for lawful purposes only and in accordance with these terms.
6.2 You may not:
- Use this website for fraudulent activities.
- Attempt to gain unauthorized access to our servers or disrupt website functionality.
- Misuse our content or trademarks.
7. Limitation of Liability
7.1 Amano Artisan Chocolate is not responsible for:
- Any indirect, incidental, or consequential damages arising from the use of our website or products.
- Delays, disruptions, or inaccuracies on the website.
- Health reactions to ingredients in our products. Customers are responsible for checking ingredient lists before purchasing.
8. Privacy Policy
8.1 Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
9. Governing Law & Dispute Resolution
9.1 These terms are governed by the laws of the United States and the State of Utah.
9.2 Any disputes arising from the use of this website shall be resolved in a court of competent jurisdiction located in Utah.
10. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
- Email: am***@************te.com
- Address:
Amano Artisan Chocolate
496 South 1325 West
Orem, UT 84058
U.S.A.